Privacy Policy

Neureau LLC ("Neureau," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, products, and services, including the RainBuckets AI integration platform and the Neureau licensing portal (collectively, the "Services").

Information We Collect

We may collect the following types of information:

• Account Information: When you register for an account, we collect your name, email address, organization name, and billing information.
• Usage Data: We automatically collect information about how you interact with our Services, including pages visited, features used, and session duration.
• License and Activation Data: We collect information related to license activations, including machine identifiers, activation codes, and entitlement status.
• Technical Data: We collect IP addresses, browser type, operating system, and device information for security and service improvement purposes.
• Communications: When you contact us, we retain the content of your messages, email address, and our responses.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services
• To process transactions and manage your subscriptions
• To verify license entitlements and manage activations
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and customer service requests
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our terms of service

Data Security

We implement industry-standard security measures to protect your personal information. All data transmitted between your devices and our servers is encrypted using TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256 encryption. We conduct regular security assessments of our infrastructure.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Third-Party Services

We may share your information with the following third-party service providers:

• Stripe: For payment processing. Stripe's privacy policy governs their handling of your payment information.
• Microsoft Azure: For cloud hosting and infrastructure services.
• Analytics Providers: To help us understand usage patterns and improve our Services.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. License activation records are retained for the duration of the license term plus 12 months. Upon account deletion, personal data is purged within 90 days, except where retention is required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal data.
• Deletion: Request that we delete your personal data, subject to certain legal exceptions.
• Portability: Request a machine-readable copy of your personal data.
• Opt-Out: Opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in those messages.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: